Accessibility Statement

Accessibility commitments and support process for the website, web app, admin tools, and future mobile apps.

Last updated: June 8, 2026Entity: The Delivery Truck, Inc.Marketplace platform terms

Important: The Delivery Truck is a technology marketplace. Unless a separate written agreement says otherwise, The Delivery Truck, Inc. does not provide delivery, moving, transportation, carrier, freight, household-goods, warehousing, packing, or labor services. Customers and independent drivers/service providers contract directly with each other.

Commitment

The Delivery Truck, Inc. is working to make the Platform usable by people with disabilities and compatible with commonly used assistive technologies. Accessibility is an ongoing process as public pages, customer flows, driver flows, admin tools, payments, maps, tracking, messaging, and mobile apps evolve.

Standards

We aim to use recognized accessibility practices, including WCAG guidance where practical, clear labels, keyboard access, readable contrast, responsive layouts, alt text for meaningful images, visible focus states, and accessible form messages.

Known Limitations

Some third-party services, maps, payment widgets, app-store flows, embedded scripts, generated assets, PDFs, admin tools, or early-stage features may not fully meet accessibility goals. We will continue improving before broad launch.

Request Help

If you have trouble using any part of the Platform, contact support@thedeliverytruck.com or legal@thedeliverytruck.com. Include the page URL, assistive technology used, device/browser, the issue, and the information or action you need.

No Retaliation

Users will not be penalized for reporting accessibility barriers. We may provide alternative access where feasible while working on fixes.