Legal & Policy Center
Central legal document library for The Delivery Truck. These policies establish a marketplace model where Customers hire independent Drivers directly.
Marketplace Legal Position
The Delivery Truck, Inc. operates The Delivery Truck website, web app, mobile applications, administrative tools, payment interfaces, communications tools, referral tools, and related technology features (collectively, the "Platform"). The Platform is designed to help customers identify and communicate with independent third-party drivers, delivery providers, moving providers, helpers, or other service providers who may choose to offer delivery-related services ("Drivers" or "Service Providers").
The Delivery Truck, Inc. is not a motor carrier, common carrier, household goods mover, freight forwarder, broker, moving company, delivery company, employer of Drivers, insurer, guarantor, or bailee of property, except to the extent a nonwaivable law expressly imposes a different status. The Platform provides technology, listing, communications, payment facilitation, support, dispute intake, and recordkeeping tools only.
When a Customer requests or books a job, the delivery, hauling, loading, unloading, placement, packing, assembly, disassembly, route selection, equipment selection, labor, handling, and completion of that job are provided by the selected Driver or Service Provider, not by The Delivery Truck, Inc. The Customer and Driver form a direct service contract with each other.
Customers are solely responsible for deciding whether to hire, select, approve, or continue working with any Driver. Before hiring or allowing a Driver to handle property, enter property, operate on premises, or transport an item, Customers should independently verify the Driver's identity, vehicle suitability, license status, insurance, permits, equipment, qualifications, experience, references, and legal authority to perform the requested work.
Any badges, profiles, document uploads, application status labels, star ratings, reviews, background-check references, insurance references, or marketplace status shown on the Platform are informational tools only. They are not warranties, endorsements, guarantees, or replacements for the Customer's own due diligence.
Drivers are independent businesses or individuals who choose whether to use the Platform. Drivers are not employees, agents, franchisees, joint venturers, partners, representatives, or legal delegates of The Delivery Truck, Inc. No Driver may represent that they are employed by The Delivery Truck, Inc. or authorized to bind The Delivery Truck, Inc.
Document Library
Open each policy below. These documents govern Platform access, Customer use, Driver participation, marketplace operations, payment-related policies, safety, privacy, subscriptions, intellectual property, and user conduct.