Route, Tracking, and Location Policy

How route information, GPS, location sharing, and route concerns are handled.

Last updated: June 8, 2026Entity: The Delivery Truck, Inc.Marketplace platform terms

Important: The Delivery Truck is a technology marketplace. Unless a separate written agreement says otherwise, The Delivery Truck, Inc. does not provide delivery, moving, transportation, carrier, freight, household-goods, warehousing, packing, or labor services. Customers and independent drivers/service providers contract directly with each other.

Location Tools Are Informational

The Platform may provide GPS, map, route, ETA, or status tools. These tools are informational and may be inaccurate, delayed, unavailable, or affected by device, carrier, GPS, internet, mapping, or third-party issues.

Driver Route Control

Drivers are independent and generally decide routes and methods. However, Drivers must comply with law, Customer instructions, safety requirements, prohibited area restrictions, and marketplace rules. A route that appears longer or different is not automatically a violation.

When Route Concerns May Be Reviewed

Unexplained major deviation after pickup.
Delay inconsistent with traffic, weather, or access conditions.
Location sharing disabled during an active job without explanation.
Customer report of item security, theft concern, unsafe conduct, or unauthorized stops.
Driver report of Customer-provided incorrect address, unsafe premises, or changed scope.

Data Preservation

Route-related messages, timestamps, photos, GPS events, map events, status changes, and support notes may be preserved with the job record for safety, quality, dispute, fraud, insurance, and legal purposes.

No Guarantee of ETA or Route

The Delivery Truck, Inc. does not guarantee arrival time, route accuracy, traffic conditions, driver location, or job completion. Route and tracking tools do not create a carrier, dispatcher, employer, or supervision relationship.