At The Delivery Truck, we strive for customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued.
1. Refund Eligibility
Refunds may be requested in the following cases:
- Driver fails to complete the job as agreed
- Service canceled by The Delivery Truck due to driver unavailability
- Duplicate charges or billing errors
- Disputes resolved in favor of the user
2. Non-Refundable Items
- Completed jobs where service was rendered as requested
- Tips provided to drivers (unless driver did not complete service)
- Subscription fees for PRO Drivers (after the free period, unless billing error occurs)
3. How to Request a Refund
To request a refund, email support@thedeliverytruck.com with:
- Your name and account email
- Order ID or Job ID
- Reason for the refund request
4. Processing Time
Refunds are typically processed within 5-7 business days after approval.
5. Payment Method
Refunds will be returned to the original payment method used at the time of booking.
6. Disputes
If you believe a decision was made in error, you may escalate the issue to support@thedeliverytruck.com.