Refund Policy

Refund review standards for Customer payments, Platform fees, Driver payments, subscriptions, and credits.

Last updated: June 8, 2026Entity: The Delivery Truck, Inc.Marketplace platform terms

Important: The Delivery Truck is a technology marketplace. Unless a separate written agreement says otherwise, The Delivery Truck, Inc. does not provide delivery, moving, transportation, carrier, freight, household-goods, warehousing, packing, or labor services. Customers and independent drivers/service providers contract directly with each other.

No Automatic Refund Right

Refunds are not automatic except where required by law or expressly promised at checkout. Refunds depend on job status, Driver acceptance, work performed, Customer accuracy, payment status, fraud checks, processor rules, and applicable policies.

Refunds May Be Considered For

Duplicate charges or confirmed billing errors.
No Driver accepted and the Customer canceled before work began.
Driver no-show or confirmed Driver failure unrelated to Customer fault.
Platform technical error that materially prevented job completion.
Amounts charged contrary to the applicable checkout disclosure or nonwaivable law.

Refunds May Be Denied or Reduced For

Customer-provided inaccurate or incomplete job details.
Unsafe, unlawful, inaccessible, or misrepresented pickup/drop-off conditions.
Customer no-show, refusal, changed scope, or failure to obtain property permissions.
Work already performed by the Driver.
Tips released to Driver, nonrefundable fees, subscription charges, chargeback abuse, fraud indicators, or expired refund windows.

Driver Payment Portion

Amounts owed to a Driver for work performed may not be refundable by The Delivery Truck, Inc. because the Customer hired the Driver directly. The Delivery Truck, Inc. may facilitate communication or review Platform records, but Customer claims against a Driver remain against that Driver.

Credits

Credits or promo balances are promotional, have no cash value, may expire, may be revoked for abuse, and may be limited to Platform fees unless expressly stated.

How to Request Review

Send refund requests to support@thedeliverytruck.com with account email, job ID, payment date, issue summary, photos, messages, and requested remedy. We may request more information before review.