Customer Terms

Customer Role

As a Customer, you use the Platform to request information, receive estimates, communicate with Drivers, select a Driver, pay through the Platform where available, track job status, review completion, and resolve support issues. You are not purchasing delivery services from The Delivery Truck, Inc. You are hiring an independent Driver directly.

Sole Responsibility to Verify Driver

Customers are solely responsible for deciding whether to hire, select, approve, or continue working with any Driver. Before hiring or allowing a Driver to handle property, enter property, operate on premises, or transport an item, Customers should independently verify the Driver's identity, vehicle suitability, license status, insurance, permits, equipment, qualifications, experience, references, and legal authority to perform the requested work.

Any badges, profiles, document uploads, application status labels, star ratings, reviews, background-check references, insurance references, or marketplace status shown on the Platform are informational tools only. They are not warranties, endorsements, guarantees, or replacements for the Customer's own due diligence.

The Delivery Truck, Inc. does not guarantee that a Driver is licensed, insured, bonded, qualified, available, safe, suitable, lawful, or able to complete any particular job. Customers hire Drivers at their own risk and may decline, cancel, or stop work if they are not comfortable with a Driver or the Driver's documentation.

If you want proof of insurance, license, registration, commercial coverage, cargo coverage, moving authority, helper coverage, or other documents, ask the Driver before work begins and verify the documents independently. Do not rely on the Platform as your only verification source.

Job Information

You must provide accurate pickup address, drop-off address, item description, photos, dimensions, weight estimate, stairs, elevator, access limitations, parking conditions, seller/store instructions, placement instructions, and special handling needs. Incorrect or incomplete details may cause price changes, cancellation, damage, delay, or Driver refusal.

Property and Premises

You represent that you own or are authorized to move the items, that pickup and delivery are lawful, and that you have permission for the Driver to enter any premises where required. You are responsible for clearing pathways, protecting floors/walls if desired, securing pets/minors, and disclosing hazards.

No Guaranteed Protection

The Delivery Truck, Inc. does not insure your items, guarantee Driver insurance, or guarantee reimbursement for loss, theft, damage, delay, or injury. Consider obtaining separate insurance or hiring a licensed/insured professional provider if the item is valuable, fragile, regulated, irreplaceable, or requires specialized handling.

Payment and Cancellations

You authorize charges shown at checkout, including job charges, Platform fees, cancellation fees, tips, taxes, payment-processing charges, and other disclosed amounts. If you dispute a charge, contact support promptly before initiating a chargeback when possible.

Cancellation fees may apply after a Driver accepts, starts travel, arrives, loads items, or incurs expenses. Refunds are governed by the refund and cancellation policies.

Customer Conduct

You may not harass, threaten, discriminate against, abuse, secretly record where unlawful, endanger, defraud, bypass Platform payment, ask Drivers to violate law, request prohibited items, or make false damage/insurance claims.

Disputes With Drivers

Your claim for delivery performance, item handling, item loss, property damage, personal injury, or job quality is primarily against the Driver you hired. The Delivery Truck, Inc. may preserve records and receive reports, but does not guarantee recovery or resolution.

Release and Indemnity

To the maximum extent permitted by law, you release The Delivery Truck, Inc. from claims arising from Driver acts or omissions, item handling, property damage, premises conditions, injuries, delays, job performance, insurance disputes, and customer-driver communications. You agree to indemnify The Delivery Truck, Inc. for claims arising from your job, items, premises, instructions, or breach of these terms.