Cancel & Refund Policy

1. Job Cancellation by Users

Users may cancel a delivery request at any time before a driver accepts the job without penalty.

Once a driver has accepted the job:

• If the driver has not yet arrived at the pickup location: A cancellation fee of $5 will apply.
• If the driver is en route or has arrived at pickup: A cancellation fee of $15 will apply to compensate the driver for time and fuel.

2. Job Cancellation by Drivers

Drivers should avoid cancellations after accepting a job unless due to emergency or safety concerns.

Excessive driver cancellations may result in warnings, account review, or suspension.

3. Refund Policy

If a job is canceled and a fee has been charged, The Delivery Truck will review refund requests on a case-by-case basis.

Refunds may take up to 5-7 business days to process.

4. Special Circumstances

If the delivery is canceled due to driver fault, users will receive a full refund including any cancellation fees.

5. Contact Us

For refund inquiries, contact support@thedeliverytruck.com.