Terms & Conditions

Overview

The Delivery Truck is a marketplace technology Platform. It helps people find independent Drivers and delivery-related Service Providers. It does not itself provide delivery, moving, carrier, freight, packing, warehousing, installation, assembly, or labor services.

These Terms & Conditions are incorporated into the Terms of Service and apply with the same force.

Direct Contract Between Customer and Driver

The Customer and Driver enter into the delivery services contract directly. The Customer hires the Driver. The Driver provides the requested services. The Delivery Truck, Inc. supplies marketplace technology and support tools only.

Customers should not assume a Driver is approved for any specialized service, commercial delivery, regulated household-goods move, appliance connection, construction material delivery, hazardous material handling, or professional installation unless the Driver independently proves that qualification to the Customer.

Customer Responsibilities

Customers are solely responsible for deciding whether to hire, select, approve, or continue working with any Driver. Before hiring or allowing a Driver to handle property, enter property, operate on premises, or transport an item, Customers should independently verify the Driver's identity, vehicle suitability, license status, insurance, permits, equipment, qualifications, experience, references, and legal authority to perform the requested work.

Any badges, profiles, document uploads, application status labels, star ratings, reviews, background-check references, insurance references, or marketplace status shown on the Platform are informational tools only. They are not warranties, endorsements, guarantees, or replacements for the Customer's own due diligence.

The Delivery Truck, Inc. does not guarantee that a Driver is licensed, insured, bonded, qualified, available, safe, suitable, lawful, or able to complete any particular job. Customers hire Drivers at their own risk and may decline, cancel, or stop work if they are not comfortable with a Driver or the Driver's documentation.

Customers must provide lawful pickup and drop-off access, accurate item information, safe premises, permission from property owners where needed, and any required human assistance not included in the job. Customers are responsible for ensuring items are lawful to transport and suitable for the selected Driver's vehicle.

Driver Responsibilities

Drivers are independent businesses or individuals who choose whether to use the Platform. Drivers are not employees, agents, franchisees, joint venturers, partners, representatives, or legal delegates of The Delivery Truck, Inc. No Driver may represent that they are employed by The Delivery Truck, Inc. or authorized to bind The Delivery Truck, Inc.

Drivers decide whether to accept or decline job opportunities, what vehicle and lawful equipment to use, whether to use helpers or subcontractors where permitted, how to perform the work, what lawful route to take, how to secure items, and whether the job is within their capability, subject to applicable law, Customer instructions, safety rules, and marketplace eligibility standards.

Drivers are solely responsible for taxes, licenses, permits, vehicle ownership or leasing, maintenance, fuel, tolls, parking, citations, insurance, workers' compensation if required, helpers, tools, equipment, safety practices, business expenses, and legal compliance.

Drivers must comply with law, maintain proper insurance, use safe equipment, protect property, communicate professionally, avoid prohibited items, and decline jobs beyond their lawful authority, physical ability, equipment, or insurance coverage.

Platform Controls

The Delivery Truck, Inc. may set eligibility rules, safety rules, document upload requirements, payment rules, cancellation rules, content rules, communication rules, anti-fraud controls, and account restrictions to protect the marketplace. These rules do not make Drivers employees or agents of The Delivery Truck, Inc.

No Warranty

The Platform is provided "as is" and "as available." We do not warrant uninterrupted access, guaranteed matches, exact arrival times, successful completion, item condition, driver suitability, insurance recovery, payment processor availability, app-store availability, or compatibility with every device.

Risk Allocation

To the maximum extent permitted by law, The Delivery Truck, Inc. disclaims liability for acts or omissions of Customers, Drivers, helpers, subcontractors, retailers, sellers, property owners, building managers, payment processors, mapping providers, communications providers, app stores, or other third parties.

Property damage, cargo loss, theft, personal injury, traffic violations, parking violations, premises damage, item suitability, loading decisions, route decisions, missed delivery windows, customer-driver disputes, and insurance claims are matters between the Customer and Driver unless a nonwaivable law states otherwise.

To the maximum extent permitted by law, The Delivery Truck, Inc.'s total liability for any claim relating to the Platform or a job will not exceed the greater of the Platform fees paid to The Delivery Truck, Inc. for the specific job giving rise to the claim or one hundred dollars ($100), excluding amounts collected on behalf of a Driver, taxes, tips, third-party charges, or amounts prohibited from limitation by law.

Legal Compliance

Users must comply with all applicable federal, state, local, transportation, licensing, insurance, consumer-protection, tax, privacy, accessibility, advertising, and safety laws. If these terms conflict with nonwaivable law, the law controls only to the extent required.